Who to Contact vs What You Can Fix Yourself

You can usually fix these yourself

• A typo or wording change
• A missing or wrong image, once you have the correct file
• A page missing from the menu (see the guide on how the main menu works)
• Content stuck as a Draft that should be Published (check your role’s permissions first)

These usually need an administrator or developer

• The whole site or admin area being inaccessible
• Error messages mentioning “fatal error”, “database”, or similar technical language
• A missing feature that used to work (may be a plugin or hosting issue)
• Anything involving user accounts, roles, or permissions being changed
• Email not sending from the site (contact forms, notifications)

Before you report it

Note down exactly what you were doing when the problem happened, any error message word-for-word, and a screenshot if possible – this makes it much faster for whoever picks it up to diagnose.

Tip: When in doubt, it’s always fine to ask – better to check than to guess with something you’re not confident about.